Warranty & Support

Automatic Configuration Using Bonjour

Network Printer Going Offline
Disable any Firewall or Security Software for now. If you need to change the operating system, click Change , select your version, and then click Change. Quickly fix PC issues and prevent others from happening with this software:. Network printer won't print I have a samsung ML connected to some network attached storage. Also need to install this patch from microsoft. Either way, let me know what you find?

Cannot Print to Network Printer

Using Network Printers

Find the original print driver that you installed previously. Make sure it is selected as the default indicated by a green check mark. The print driver should be the name of the printer and the picture of the printer should not be gray.

Default printer selection in Devices and Printers. If it is not selected as the default, right-click the printer, and select Set as Default Printer. Make sure the correct port is selected If the driver is using the wrong communication port, then the connection cannot be made and the printer will remain offline.

Right-click the name of the printer, and then select Printer Properties. Make sure that the selected Port s and Description matches the connection type being used with the printer. Make sure the port type has network or IP in the Description. If you see multiple listings for the same port type, change the Port selection to a different Port. Port selection for a network connection. If the port selected is WSD, skip to Step 9: If the port selected is a network port the printer name or IP address , continue to Step 8: Reset the driver configuration in Windows.

Click Apply and click OK. Reset the driver configuration in Windows Open Devices and Printers. Right-click the name of the printer, and then select Remove Device. Select Yes , and then wait for the device to be removed. Select Add Printer and create a new driver instance.

For detailed instructions, go to Install the driver for an HP printer on a network in Windows c Download the latest HP printer driver or software from www. You can also reinstall the software from the CD that came with the printer. When prompted by the installer, reconnect the network cable. If the issue persists, and you are using HP Full feature software, a compatibility problem might exist.

Try connecting the printer to another computer If you have access to another computer, install the basic driver from the HP website, connect the printer using the same type of connection, and try to print.

If the new connection does not work, then the printer might need to be serviced, or to print using a USB connection depending on the supported connection type. To check the supported connection type, go to one of the following support documents:. Driver and software support for Windows 7 c Lines show the response we got from an HP LaserJet network printer.

Lines show the response to the device description query, which tells us that this is an HP LaserJet Series printer. On line 59 we start our active connection probe and discover that this print server supports the AppSocket JetDirect protocol on port If you don't see your printer listed, or the wrong information is listed, then you need to gather more information on the printer.

The easiest way to do this is to run the snmpwalk command:. You should see a lot of values stream by - the ones you want to see are:. The hrDeviceType line should show hrDevicePrinter; if not, then your printer or print server doesn't identify itself as a printer. Once you have collected the snmpwalk output, you should go to the CUPS Issue Tracker page to submit a feature request to support your printer or print server.

Be sure to attach those two log files you created - they will help us to identify the SNMP values we need to look for. All other trademarks are the property of their respective owners. Specifies the number of seconds to wait for the connection to the printer to complete default 1 week or seconds.

Specifies that the connection to the IPP printer should only be encrypted if the printer requests it. Specifies that version 1. Specifies that version 2. Specifies that the IPP backend should not wait for the printer to become idle before sending the print job. Please see if this helps. Open Devices and Printers. Right-click on the printer and select printer properties. Click on the ports tab.

Click on Configure Port at the bottom. When I click on configure ports an error comes up saying error cannot configure ports. My printer was fine, then I could not get online and had to uninstall a firewall and since then cannot access printer.

Anyone know the next step after that? Sandy right click on printer icon and choose printer Properties not properties at bottom then printer properties box opens, then Follow Robins instructions. Thank you so much for posting this. This problem was driving me crazy and I was so glad to come across your post! Such a simple fix…..

I have shared it with the wider HP community at https: Thanks you so much, this was a good guide. All pending document started printing…. Windows 7 Ultimate 32 bit. I can see the documents stacking up when I double click the printer icon in the printer settings with the SNMP Status enabled no documents will show up , but no response — any suggestions? My only solution has been to switch the printed off at the mains and back on again.

Once in a while it will respond! How do I make this button accessible? Your email address will not be published. This has been found to work on a variety of versions of Windows including Windows Vista Windows 7 Windows 8 Windows 8.

Add Your Answer