How to Find Your ISP Username & Password

Please review our terms of service to complete your newsletter subscription.

Your ISP is
Too big for the Internet? Microsoft updates its Storage Sense app for freeing up local disk space. I was loving it, played it every day and even purchased coins from the shop etc, but the longer it goes that i cant connect, the more chance il just start playing somrthing i can play instead. If it turns out your problem has been that you ISP has you on a strict bandwidth diet or is mucking with your use of an Internet service you use all the time, it's time to find a new ISP. My Profile Log Out.

Video of the Day

How to check on your Internet connection

Many ISPs set a default username and password for their routers. If you didn't change the username and password, your ISP can provide the original information. Before you hang up, make sure the information is correct by entering it and trying to connect to the Internet. If the information is incorrect and you still cannot get a connection, keep the information for later reference.

Call your router's manufacturer. The manufacturer of your router sets a username and password prior to shipping the device to your ISP. Look at the router for the contact information of the manufacturer.

I've seen it happen! Let's say though that your Internet is up and running, but it's being a little flaky. Here's what you do. First, let's see if you're actually getting the bandwidth you're paying for. The best site to check on your current real speed is Speedtest. This site is run by Ookla , a network performance company. For just checking out what's what with your Internet connection, their main service is free. The Speedtest site will tell you what your ping is-the time it takes from a single packet from your network to hit a host site-and your download and upload speeds.

What you want is a low ping number, less than 10ms milliseconds is good, and high download and upload speeds. So, let's presume it's not as fast as you were promised. Welcome to the real world. ISPs usually over-promise and under-deliver on bandwidth. Even if you have a low ping and your bandwidth looks good your connection may still not be that good. That's because ping and bandwidth only tell part of the story. You may be losing packets or suffering from jitter. To check for these problems, use Pingtest.

Packet loss is just what it sounds like. Your PC is sending out packets of information to some site on the Internet Lots of things can cause packet loss: The Internet being what it is, you'll usually see a little packet loss. But, if you're video-conferencing, making Voice over Internet Protocol VoIP calls, or playing real-time online games like World of Warcraft, then any packet loss is painful.

If you're doing any of those, or seeing higher packet losses, bug your ISP. Jitter, or more precisely Packet Delay Variation , is the difference between computer to computer delays over the network. So, for example, if you ping a site once, and it takes 1ms to report back in and then the next ping packet takes 10ms to report in, you have a lot of jitter. In short, the more jitter you have, the less stable your connection is.

With older programs like e-mail and ordinary Web browsers you may never notice that your Internet is less than rock stable, but with high jitter, video, VoIP, and games will once more start misbehaving. If the packet loss or jitter seems to be coming from inside your own network, check your connections yet again and try switching out equipment on your network to see if something on your LAN is being noisy. The Measurement Lab says that it "prescribes corrective actions with instructions suitable for non-experts" for any problems it finds.

That's not quite right. You really need to know your way around a network to get much good out of it. Still, even if you're not a network pro, it's worth trying. Still can't find the problem? It's time to get call in a network technician to find and fix it. If you know your way around a network, you can find the trouble yourself with the use of tools like WireShark. If your connection isn't delivering the promised goods, don't jump to the conclusion that you're being ripped off.

Yes, check the cables one more time. Then, try it again. Then, connect the PC you're using for testing directly to your modem, and try again. Is your account on your PC administrator?

Do you have the UAC on user account control If you do then you may have to run steam and your games as administrator. Right click on steam and run as administrator. Other issues could be your router or modem. Unplug both your router and modem. See if that works, this will clear your internet cache out of the modem. Also, if you have a Nvidia type video card try uninstalling the Gforce expierience.

This has worked for me on another issue. Some things you can check. Sorry for lack of info my PC knowledge is average at best, my windows firewall i disabled, my acc is PC administrator, i have tried port forwarding the ports the devs gave me, i have tried re-setting the modemand i dont have gforce. Lumi75 View Profile View Posts.

What is an ISP?